Contact Us

Feel free to place your orders online, by phone, or by mail.

By phone
Monday thru Friday, 9am to 6pm EST at 603-544-2084

Online
24 hours a day, 7 days a week. In our Online Store

By mail
Send order with prepayment to:
Olde Twin Mountain Country Store, Inc.
21 Shirley Way
Mirror Lake, NH 03853

Questions can be answered by phone during our business hours. After hours, customers can email questions to:  Info@TwinMtnCollections.com

Shipping Times

Most orders are filled within 10 business days.  But we must occasionally build the product upon a order and that may take 15 business days. Delivery times may vary, especially during peak periods.. 

Return policy

"Your satisfaction is our top priority. Things happen occasionally such as shipping problems, delays, out of stock just to name a few. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can contact us at info@twinmtncollections.com or call at 603-544-2084. We will make every effort to respond to all customer service inquiries within 2 business days."

* Cancellations must be completed before the shipping process by calling our Customer Service Department 603-544-2084 during business hours or by sending notification via our website info@twinmtncollections.com

* Returns must be authorized by our Customer Service Department before returning any item.

* All returned merchandise must be complete, unaltered and in original packaging.

* The buyer is responsible for return shipping costs.